How to monitor WhatsApp Order Confirmation on Shipyaari?

Step 1: Log in to Shipyaari

1. Go to Shipyaari Login.

2. Enter your credentials and sign in.

Step 2: Navigate to View Orders

1. From the side menu, go to Orders > View Orders.

2. Locate the order for which you need to verify WhatsApp confirmation.

Step 3: Verify Communication Rate Card Setup (Optional)

• Click the Delivery Max button on the OMS panel to check if the WhatsApp confirmation setting is enabled.

Step 4: Check WhatsApp Order Confirmation Status

• If WhatsApp confirmation is enabled for the order, click Update Settings.

Step 5: Identify Pending Buyer Action

• Once settings are updated, a confirmation message will appear.

• Check the Order Status: If it shows "Pending", it means the buyer has not taken any action.

Step 6: Buyer Receives WhatsApp Message

• The buyer gets a WhatsApp notification with a prompt to either Confirm or Cancel the order.

• If the buyer selects "I want this order", a confirmation message is sent to them.

Step 7: Order Status Updates to "BUYER VERIFIED"

• Once the buyer confirms the order, the status changes from "Pending" to "BUYER VERIFIED" on the OMS.

Step 6(1): Buyer Receives WhatsApp Message

• The buyer gets a WhatsApp notification with a prompt to either Confirm or Cancel the order.

• If the buyer selects "Cancel my order", a confirmation message is sent to them.

Step 7(1): Order Status Updates to "BUYER CANCELLED".

• Once the buyer confirms the order, the status changes from "Pending" to "BUYER CANCELLED" on the OMS.